Shipping policy

Thank you for visiting and shopping at Ember & Ash Hairdressing.

Following are the terms and conditions that constitute our Shipping Policy.

Domestic NZ Shipping Policy Shipment processing time All orders are processed within 1 business day.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout. Shipment method Estimated delivery time Shipment cost nz post Standard 3-5 business days.

Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

The tracking number will be active within 24 hours. Customs, Duties and Taxes Ember & Ash Hairdressing is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages Ember & Ash Hairdressing is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy We currently do not ship outside the New Zealand.

Returns Policy Our Return & Refund Policy provides detailed information about options and procedures for returning your order.